We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, professional credentials, and institution details
• Healthcare Professional Information: Medical license number, specialty, and practice information
• Order Information: Medicine requests, prescription details, and patient information (where legally permitted)
• Communication Data: Correspondence with our support team and healthcare professionals
• Technical Data: IP address, browser type, device information, and usage patterns

We use the information we collect to:

• Process and fulfill medicine orders and access program requests
• Verify healthcare professional credentials and institutional affiliations
• Provide patient support services and pharmacovigilance monitoring
• Communicate important updates about orders, shortages, or safety information
• Improve our services and develop new features
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our platform

We may share your information in the following circumstances:

• With Healthcare Partners: Pharmaceutical manufacturers, distributors, and healthcare providers involved in patient care
• With Regulatory Authorities: As required by law, including pharmacovigilance reporting obligations
• With Service Providers: Third-party vendors who perform services on our behalf (e.g., logistics, IT services)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact our Data Protection Officer at privacy@clinigen.com

Clinigen operates globally, and your information may be transferred to and processed in countries other than your country of residence.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by relevant authorities, Binding Corporate Rules, or adequacy decisions by the European Commission.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For healthcare-related data, we may retain information for extended periods to comply with pharmacovigilance obligations and medical record requirements. Typical retention periods range from 3 to 10 years depending on the type of data and applicable regulations.

We use cookies and similar tracking technologies to:

• Enable essential website functionality
• Analyze website usage and performance
• Personalize your experience
• Deliver relevant marketing communications

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Our services are intended for healthcare professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: